Subject: Re: [htdig] is there a problem with the documentation?
From: alan (firstname.lastname@example.org)
Date: Fri Aug 04 2000 - 13:06:49 PDT
since there are many questions that may be worded differently but ask the same
thing... why not do the same in the FAQ/documentation... display the question in
various ways if possible.
Gilles Detillieux wrote:
> Hi, folks. Geoff and I have noticed recently that there are a LOT of
> questions being asked on this list that are readily answered in the FAQ
> and/or in the Attributes documentation, both available on the web site.
> We'd really like to cut down on this traffic, but we need your help.
> If you've been RTFM'ed recently - now be honest because we know there are
> a lot of you out there who have - what can we do to make it easier to
> find answers on the web site rather than using the mailing list as a
> first recourse?
> Did you know there was an FAQ? What can we do to make it more prominent?
> Did you check the FAQ to look for answers, but gave up? What can we do to
> make it easier to find answers? We try to keep the questions general
> enough to fit a wide variety of related problems, but sometimes I think
> users look for a very specific question and miss questions that are very
> close to the same thing. I realise this is difficult, because the wide
> variety of servers and clients out there can give very different error
> messages for the same problem. Any suggestions for improvement here?
> Did you know about the configuration attributes documentation on-line?
> Did you look but couldn't find it? Did you find it but gave up because
> there are too many attributes? We will be breaking this section up
> into categories, to make it easier to find attributes, but do you have
> other suggestions?
> Gilles R. Detillieux E-mail: <email@example.com>
> Spinal Cord Research Centre WWW: http://www.scrc.umanitoba.ca/~grdetil
> Dept. Physiology, U. of Manitoba Phone: (204)789-3766
> Winnipeg, MB R3E 3J7 (Canada) Fax: (204)789-3930
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